Terms of Use

Last Updated: October 25, 2026

Welcome to NITORELLA, a pet essentials brand owned and operated by Solvtron LLC, a company registered in the United States.

These Terms of Use ("Terms") govern your access to and use of our official website, mobile website, and any related online services, features, tools, or content (collectively, the "Site").

Throughout these Terms, "NITORELLA," "Company," "we," "us," and "our" refer to Solvtron LLC and its NITORELLA brand. The terms "you" and "your" refer to any individual accessing or using the Site.

Your purchase of products through our Site is also governed by our Terms of Purchase, Return & Refund Policy, Shipping Policy, and other applicable policies. Our Privacy Notice explains how we collect, use, and protect personal information.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING OR USING OUR SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS, SUBJECT TO APPLICABLE LAW.

If you do not agree with these Terms, please discontinue use of the Site.

1. Data Integrity

You agree that all information, data, and materials you provide to NITORELLA through our Site or other communication channels will be accurate, complete, current, and truthful.

You are responsible for ensuring that your account details, billing information, shipping address, contact information, and other submitted information remain accurate and up to date.

You agree not to submit false, misleading, fraudulent, or unauthorized information.

We are not responsible for delivery failures or processing delays caused solely by inaccurate information provided by customers, except where applicable law requires otherwise.

2. Privacy Notice

Your privacy is important to us.

Our Privacy Notice describes how we collect, use, disclose, retain, and protect personal information when you visit our Site, place an order, communicate with our support team, or otherwise interact with our services.

By using our Site, you acknowledge that your information may be processed as described in our Privacy Notice, subject to applicable privacy laws.

Where required by law, we will request your consent for certain personal information processing activities.

We encourage you to review our Privacy Notice to understand our data practices and your available privacy rights.

3. License and Site Access

All content available through the NITORELLA Site, including but not limited to text, images, product descriptions, graphics, logos, designs, icons, videos, downloads, software, source code, and website layouts, is owned by Solvtron LLC, its licensors, or other applicable rights holders.

Such content is protected by copyright, trademark, and other intellectual property laws.

NITORELLA grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for lawful personal and non-commercial purposes.

You may view, download, or print portions of the Site for personal use, provided that you do not remove copyright, trademark, or other proprietary notices.

Prohibited Activities

You agree not to:

• Copy, reproduce, distribute, or commercially exploit Site content without authorization

• Use Site materials for unauthorized commercial or competitive purposes

• Modify, publish, transmit, sell, license, or create derivative works from protected Site content without permission

• Use unauthorized bots, crawlers, scrapers, or automated data extraction tools

• Attempt to gain unauthorized access to accounts, databases, servers, or restricted areas of the Site

• Upload or transmit viruses, malware, or harmful computer code

• Interfere with website functionality, security, or performance

• Use the Site for fraudulent, deceptive, or unlawful activities

• Impersonate another person or misrepresent your relationship with any individual or organization

• Circumvent security measures or access restrictions

• Engage in activity that places an unreasonable burden on our infrastructure

We reserve the right to restrict or suspend Site access where reasonably necessary to protect our services, customers, or business from misuse, subject to applicable law.

Unauthorized use may result in termination of access and may violate applicable laws.

4. Content You Submit

Our Site may allow customers to submit reviews, comments, photographs, feedback, questions, or other materials ("User Content").

You are responsible for the User Content you submit.

You agree not to submit content that is:

• False, misleading, or fraudulent

• Illegal, threatening, abusive, harassing, or defamatory

• Obscene or otherwise unlawful

• Invasive of another person's privacy

• Infringing on copyrights, trademarks, or other intellectual property rights

• Containing malicious software or harmful code

• Intended to impersonate another individual or organization

• Otherwise in violation of applicable laws or these Terms

You represent that you own or have the necessary rights and permissions to submit your User Content.

License to Submitted Content

By submitting User Content to our Site, you grant NITORELLA and Solvtron LLC a worldwide, non-exclusive, royalty-free license to use, reproduce, display, publish, distribute, and adapt that content for legitimate business purposes related to operating and promoting our products and services.

This license applies only to the extent permitted by applicable law and does not transfer ownership of your original content to us.

Personal information contained in User Content will be handled in accordance with our Privacy Notice and applicable laws.

We reserve the right to remove or restrict User Content that violates these Terms or applicable laws.

5. Links to Third-Party Websites

Our Site may contain links to third-party websites, applications, payment services, shipping providers, or other resources that are not operated or controlled by NITORELLA.

These links are provided for convenience and informational purposes.

We do not control and are not responsible for the content, security practices, privacy policies, accuracy, or availability of independent third-party websites.

Your use of third-party websites is subject to their respective terms, conditions, and privacy policies.

We encourage you to review the policies of any third-party services before providing personal information or completing transactions.

To the extent permitted by law, NITORELLA is not responsible for damages arising solely from your independent use of third-party websites or services.

6. Disclaimers

We strive to ensure that the information and services provided through our Site are accurate, reliable, and up to date.

However, the Site and its informational content are provided on an "as is" and "as available" basis to the extent permitted by applicable law.

We do not guarantee that:

• The Site will always operate without interruptions or errors

• All website content will be completely accurate or current at all times

• The Site will always be free from technical problems

• All products will remain continuously available

• Every website feature will be compatible with all devices or browsers

• Technical disruptions or unauthorized access will never occur

We may correct errors, update information, or modify website features as reasonably necessary.

Product Information

Product descriptions, images, materials, colors, dimensions, and specifications are provided to help customers make informed purchasing decisions.

Minor differences may occur due to manufacturing tolerances, photography, lighting conditions, or device display settings.

For pet products, customers should review product information, recommended sizing, intended uses, and safety instructions before use.

Pet toys, grooming accessories, feeding products, and other pet essentials should be used appropriately and under supervision where necessary.

Nothing in this section excludes or limits warranties, product safety obligations, or consumer rights that cannot be waived under applicable law.

7. Limitation of Liability

To the maximum extent permitted by applicable law, NITORELLA, Solvtron LLC, and their respective officers, employees, agents, suppliers, licensors, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to the use of our Site, except where such liability cannot legally be excluded.

Such damages may include certain losses resulting from:

• Website interruptions or temporary unavailability

• Technical errors or service disruptions

• Unauthorized third-party access

• Independent third-party websites or services

• Loss of data or business opportunities

• Unauthorized misuse of the Site

• Delays or failures caused by circumstances beyond our reasonable control

We do not exclude liability for fraud, willful misconduct, personal injury, defective products, or other liabilities where exclusion is prohibited by law.

Nothing in these Terms limits your statutory rights under applicable consumer protection laws.

If you are dissatisfied with the Site, you may discontinue its use and pursue any remedies available to you under applicable law.

8. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless NITORELLA, Solvtron LLC, and their respective officers, employees, agents, licensors, suppliers, and service providers from third-party claims, liabilities, losses, and reasonable expenses arising directly from:

• Your material breach of these Terms of Use

• Your unlawful or fraudulent use of the Site

• Your infringement of another person's intellectual property rights

• Your submission of unlawful or unauthorized content

• Your intentional misconduct in connection with the Site

This obligation does not apply to the extent that a claim results from our own negligence, misconduct, breach of law, or other conduct for which liability cannot legally be excluded.

Any indemnification obligation is subject to applicable legal requirements and limitations.

9. Electronic Communications

When you visit our Site, place an order, create an account, or contact NITORELLA electronically, you may communicate with us through electronic means.

You agree that we may provide transactional and service-related communications electronically, including:

• Order confirmations

• Shipping notifications

• Payment confirmations

• Refund updates

• Customer service responses

• Account-related notifications

• Important policy or service announcements

Where permitted by applicable law, electronic communications may satisfy legal requirements for written notices.

Marketing emails and promotional text messages are subject to applicable consent and opt-out requirements.

You may unsubscribe from marketing communications using the instructions provided in those messages.

10. Site Postings and Customer Reviews

NITORELLA may provide features allowing customers to publish product reviews, comments, ratings, or other feedback.

We value genuine customer experiences and encourage honest, respectful feedback.

You agree that any review or content you submit reflects your genuine experience and does not contain knowingly false or misleading statements.

We may review, moderate, or remove content when reasonably necessary to:

• Address spam or fraudulent submissions

• Remove unlawful or abusive material

• Protect customer privacy

• Address intellectual property violations

• Maintain website security

• Enforce these Terms

We do not guarantee that all customer reviews represent the views or opinions of NITORELLA.

We will not suppress genuine negative reviews solely because they express dissatisfaction with our products or services.

11. Trademarks and Copyrights

The NITORELLA brand name, logos, graphics, product photographs, website designs, written content, and other branding elements are owned by Solvtron LLC or their respective rights holders.

These materials may be protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, or commercially use protected content without prior authorization from the applicable rights holder, except as permitted by law.

References to third-party trademarks, product names, or service marks remain the property of their respective owners.

Unauthorized use of intellectual property may result in legal action where appropriate.

12. Claims of Intellectual Property Infringement

NITORELLA respects the intellectual property rights of others.

If you believe that content on our Site infringes your copyright, trademark, or other intellectual property rights, please contact us with the relevant details.

Your notice should include:

• Your full name and contact information

• Identification of the copyrighted work, trademark, or other intellectual property involved

• A description of the allegedly infringing material

• The location or URL of the material on our Site

• A statement explaining why you believe the use is unauthorized

• Confirmation that the information provided is accurate

• Evidence that you own or are authorized to represent the relevant intellectual property rights

• Your physical or electronic signature, where applicable

For copyright notices submitted under the U.S. Digital Millennium Copyright Act (DMCA), additional statutory requirements may apply.

Please send intellectual property inquiries to:

Email: support@nitorella.com

Subject: Intellectual Property Infringement Notice

We will review appropriate notices and take action where required by applicable law.

This general contact address is not necessarily a formally registered DMCA designated agent.

13. Dispute Resolution

These Terms of Use and any separate agreements through which we provide products or services shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to conflict-of-law principles, except where mandatory laws require otherwise.

If a dispute arises relating to the Site, our products, or these Terms, we encourage you to contact our customer support team first.

Email: support@nitorella.com

We will make reasonable efforts to address concerns through good-faith communication.

If a dispute cannot be resolved informally, either party may seek resolution through an appropriate court or other legally available dispute resolution process.

Nothing in this section requires mandatory arbitration, prohibits participation in a class action, or waives any non-waivable legal rights.

Consumers retain any applicable rights and remedies provided under relevant federal, state, or international consumer protection laws.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Use periodically to reflect changes in our business practices, website functionality, legal requirements, or services.

Any revised Terms will be published on this page with an updated revision date.

Where required by law, we may provide additional notice of material changes.

Your continued use of the Site after revised Terms become effective may constitute acceptance of those changes, to the extent permitted by applicable law.

Changes to these Terms will not automatically modify previously accepted purchase agreements where applicable law requires otherwise.

We encourage you to review this page periodically.

15. Termination

We reserve the right to suspend, restrict, or terminate access to our Site when reasonably necessary, including circumstances involving:

• Violations of these Terms

• Fraudulent or unauthorized activity

• Attempts to compromise website security

• Abuse of website features or services

• Illegal activity

• Conduct that threatens customers, our business, or third parties

Where appropriate and legally required, we may provide notice or an opportunity to resolve the issue.

Termination of website access does not automatically eliminate any outstanding legal rights or obligations relating to previously completed purchases.

Provisions that by their nature should survive termination, including applicable intellectual property protections and lawful limitations of liability, may continue to apply.

16. Severability and Entire Agreement

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions shall continue in effect.

These Terms, together with applicable policies and agreements referenced herein, constitute the agreement governing your use of the Site, subject to mandatory legal requirements and any separately agreed terms.

Our failure to enforce a provision of these Terms on one occasion does not necessarily constitute a waiver of our right to enforce that provision in the future.

17. Contact Us

If you have any questions or concerns about these Terms of Use, our website, or your shopping experience, please contact us.

Brand Name: NITORELLA

Company Name: Solvtron LLC

Customer Support Email: support@nitorella.com

Phone: +1 215-327-1579

Registered Business Address:

1104 Apache Ter
Lawrenceville, GA 30043
United States

Customer Support Hours:

Monday – Friday
9:00 AM – 6:00 PM