Terms of Purchase
TERMS OF PURCHASE
Last Updated: October 25, 2026
These Terms of Purchase ("Terms") govern purchases of products and services offered by NITORELLA, a pet essentials brand operated by Solvtron LLC ("Company," "we," "us," or "our"), through our official online store (the "Site").
Product prices may include applicable sales taxes where required by law. Additional customs duties, import taxes, or local fees may apply depending on your shipping destination.
These Terms of Purchase should be read together with our Terms of Use, Privacy Notice, Shipping Policy, and Return & Refund Policy, which are incorporated by reference where applicable.
PLEASE READ THESE TERMS OF PURCHASE CAREFULLY BEFORE PLACING AN ORDER. BY PURCHASING PRODUCTS THROUGH OUR SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, SUBJECT TO APPLICABLE LAW.
If you do not agree to these Terms, please do not place an order through our Site.
1. GENERAL
By placing an order through the NITORELLA website, you represent and warrant that:
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You are at least 18 years of age or have reached the legal age of majority in your jurisdiction.
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You have the legal capacity to enter into a binding agreement.
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The information you provide during checkout is accurate, complete, and current.
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You will comply with all applicable laws and regulations relating to your purchase and use of our products.
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You are legally permitted to purchase and receive the products in your jurisdiction.
You agree to use our website and purchase our products only for lawful purposes.
You are responsible for providing accurate billing, shipping, and contact information to ensure successful order processing and delivery.
We may retain records of customer communications, including emails, support requests, and order-related messages, for customer service, security, compliance, and business purposes in accordance with our Privacy Notice.
2. PRIVACY NOTICE
At NITORELLA, we respect your privacy and are committed to handling personal information responsibly.
Our Privacy Notice describes how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, or communicate with our customer support team.
Information collected may include:
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Your name and contact details
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Billing and shipping addresses
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Order and transaction information
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Payment-related information
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Customer service communications
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Website usage and device information
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Other information described in our Privacy Notice
By using our website, you acknowledge that your personal information may be processed in accordance with our Privacy Notice and applicable privacy laws.
We may update our Privacy Notice periodically to reflect changes in our practices, services, or legal requirements.
Any updates will be published on the relevant policy page.
3. PURCHASES AND ORDER PROCESSING
Order Acceptance
When you submit an order through our website, you are making an offer to purchase the selected products under these Terms.
After placing an order, you may receive an automated confirmation email acknowledging receipt of your order.
An order confirmation does not necessarily mean that your order has been accepted or shipped.
We reserve the right to review, verify, accept, or decline orders for legitimate business reasons, subject to applicable law.
Order Verification and Cancellation
We may decline or cancel an order under circumstances including:
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A product is unavailable or out of stock
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A pricing or product information error has occurred
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Payment authorization cannot be completed
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Fraudulent or unauthorized activity is suspected
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Billing or shipping information is incomplete or inaccurate
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The requested shipping destination is unsupported
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The transaction would violate applicable laws or regulations
If an order is canceled after payment has been collected, we will issue a refund for the canceled products to the original payment method in accordance with applicable law.
We may contact you to verify order details before processing or shipping your purchase.
Order Changes
If you need to change or cancel an order, please contact our customer support team as soon as possible.
Email: support@nitorella.com
We recommend submitting order modification requests within 12 hours of placing your order.
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
4. PRODUCT AND SERVICE DESCRIPTIONS
NITORELLA strives to provide accurate, helpful, and up-to-date descriptions of the pet products available on our website.
Product descriptions may include information about:
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Product materials and construction
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Dimensions and measurements
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Available colors and styles
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Intended pet sizes and suitability
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Product features and accessories
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Cleaning and maintenance instructions
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Other relevant product specifications
Although we make reasonable efforts to ensure accuracy, minor variations may occur.
Actual product colors may differ slightly from website images due to lighting conditions, photography, screen settings, and device displays.
Product dimensions and specifications may also be subject to reasonable manufacturing tolerances.
Pet Product Suitability
Customers are responsible for reviewing product descriptions, sizing information, intended uses, and care instructions before purchasing.
For products such as pet beds, collars, harnesses, grooming accessories, feeding supplies, and toys, we recommend selecting items appropriate for your pet's size, age, needs, and behavior.
Certain products may require supervision during use.
Always follow applicable product instructions and safety warnings. Inspect pet accessories regularly and discontinue use if they become damaged or unsafe.
Our products are intended for their described purposes and should not be used in ways that may create unreasonable risks to pets or their owners.
Nothing in this section limits any rights you may have regarding defective, unsafe, or incorrectly described products under applicable consumer protection laws.
5. PRICING INFORMATION
NITORELLA aims to provide accurate product prices, promotional offers, and shipping charges.
However, occasional pricing or display errors may occur.
We reserve the right to correct pricing errors, inaccurate descriptions, or other website information.
Where a material pricing error is identified before an order is accepted or fulfilled, we may contact the customer to confirm the correct price or cancel the affected order and issue an appropriate refund.
We will not impose additional charges on an existing order without the customer's authorization where required by law.
Prices and Promotions
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Product prices are displayed in the currency indicated on our website.
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Prices and promotional offers may change without prior notice.
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Discounts and promotional codes may be subject to specific eligibility requirements.
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Promotional offers cannot necessarily be combined unless expressly stated.
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Product availability and promotional pricing may be limited.
Payment Methods
We may accept major credit cards, debit cards, digital wallets, and other payment services made available at checkout.
Available payment methods will be displayed before you complete your purchase.
Payments may be processed through authorized third-party payment providers.
You agree to provide accurate payment information and authorize the applicable charges associated with your order.
6. PRODUCT AVAILABILITY AND DELIVERY
We make reasonable efforts to maintain accurate inventory and product availability information.
However, product availability may change due to customer demand, warehouse stock, supplier availability, or operational circumstances.
An item displayed as available on our website may occasionally become unavailable before fulfillment.
If a product becomes unavailable after you place your order, we will contact you and offer an appropriate solution, which may include cancellation and a refund for the unavailable item.
Order Processing
Orders are generally processed within 1–2 business days after successful payment verification.
During peak seasons, holidays, or promotional periods, processing may take up to 3 business days.
Estimated Delivery Times
Estimated delivery times after shipment are:
| Shipping Destination | Estimated Delivery Time |
|---|---|
| United States | 7–10 business days |
| Canada / United Kingdom / Australia | 10–15 business days |
| Other Available International Destinations | 15–20 business days |
These estimates exclude order processing time and may vary due to customs procedures, shipping carrier operations, severe weather, public holidays, or other circumstances.
Shipping Fees
Our standard shipping fee is USD $5.99 per order for supported shipping destinations, unless otherwise indicated at checkout.
For further details, please refer to our Shipping Policy.
Shipping Delays
If we become unable to ship an order within the applicable promised shipping timeframe, we will provide the required notice and, where applicable, the option to agree to a revised shipment date or cancel the affected order for a prompt refund.
We will comply with applicable laws concerning delayed shipments, order cancellations, and refunds.
7. SPECIFIC PRODUCT DISCLAIMERS AND CUSTOMER RESPONSIBILITIES
In addition to the general provisions of these Terms, the following conditions apply to products purchased through NITORELLA.
Product Warranties
Some products may not include a separate manufacturer's warranty.
Where a product carries a manufacturer's warranty, applicable warranty details may be provided in the product description or accompanying documentation.
Nothing in these Terms excludes or limits warranties or consumer rights that cannot lawfully be excluded.
Pet Safety and Supervision
Pet owners should select and use products appropriate for their animals.
Please note:
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Pet toys and accessories should be inspected regularly for signs of wear or damage.
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Products containing small or detachable components may present choking or ingestion hazards if used improperly.
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Certain grooming tools, collars, harnesses, and other accessories may require appropriate fitting and supervision.
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Feeding accessories should be cleaned and maintained according to their instructions.
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Products should be discontinued if they become damaged or present a safety concern.
Product Compatibility
Customers should review product dimensions, materials, and compatibility information before placing an order.
For electronic or powered pet accessories, if offered, customers should verify applicable voltage, plug compatibility, and operating requirements.
Proper Use
Products must be used in accordance with their intended purpose and applicable safety instructions.
NITORELLA is not responsible for damage resulting solely from misuse, unauthorized modification, or improper maintenance, except where responsibility cannot legally be excluded.
These provisions do not limit your statutory rights regarding product defects, safety, or misrepresentation.
8. TAXES, CUSTOMS DUTIES, AND IMPORT CHARGES
Purchases made through NITORELLA may be subject to applicable sales taxes, use taxes, value-added taxes, goods and services taxes, or other government charges.
The treatment of applicable taxes depends on the destination, transaction, and relevant tax regulations.
Domestic Orders
For orders delivered within the United States, applicable sales taxes may be calculated and collected during checkout where required by law.
International Orders
International shipments may be subject to additional charges, including:
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Import duties
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Customs clearance fees
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Value-added taxes
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Goods and services taxes
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Brokerage fees
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Tariffs
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Other charges imposed by local authorities
Unless otherwise indicated at checkout, such charges may be the responsibility of the customer.
Certain international orders may be shipped under Delivered Duty Unpaid (DDU) or equivalent arrangements, where permitted.
Customers are responsible for reviewing applicable import requirements and providing accurate customs information.
NITORELLA does not control customs inspections, government assessments, or delays arising from customs clearance.
For more information, please refer to our Shipping Policy.
9. RETURNS, REFUNDS, AND EXCHANGES
We want customers to shop confidently at NITORELLA.
Eligible products may be returned within 30 days after delivery, subject to the conditions described in our Return & Refund Policy.
To qualify for a standard return, products generally must:
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Be unused and unwashed
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Remain in their original condition
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Include original packaging and applicable accessories
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Be accompanied by proof of purchase
For hygiene and safety reasons, certain pet bedding, grooming products, feeding accessories, and personal care items may be subject to additional return restrictions.
If you receive a damaged, defective, or incorrect product, please contact our customer support team for assistance.
Email: support@nitorella.com
Approved refunds will generally be issued to the original payment method.
Your bank or payment provider may require approximately 5–10 business days to display an issued refund.
For complete information about eligibility, return shipping fees, exchanges, and refund procedures, please review our Return & Refund Policy.
Nothing in these Terms limits any non-waivable consumer rights under applicable law.
10. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Solvtron LLC and NITORELLA shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the purchase or use of products through our website, except where such liability cannot legally be excluded.
We are not responsible for losses caused solely by circumstances beyond our reasonable control, including certain carrier disruptions, natural disasters, or other unforeseen events, subject to applicable legal obligations.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury, defective products, or other matters where exclusion or limitation is prohibited by law.
Your statutory consumer protection rights remain unaffected.
11. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Purchase shall be governed by and interpreted in accordance with the laws of the State of Georgia, United States, without regard to conflict-of-law principles, except where applicable mandatory consumer protection laws require otherwise.
If a dispute arises relating to a purchase, we encourage you to contact our customer support team first so we may attempt to resolve the matter informally.
Email: support@nitorella.com
If a dispute cannot be resolved informally, either party may pursue available remedies through a court or other appropriate legal process, subject to applicable law and jurisdictional requirements.
Nothing in this section prevents consumers from exercising non-waivable legal rights or seeking remedies available under applicable consumer protection laws.
These Terms do not require mandatory arbitration or waive the right to participate in a class action.
12. CHANGES TO THESE TERMS
We may update these Terms of Purchase periodically to reflect changes in business operations, products, services, or applicable legal requirements.
Revised Terms will be posted on our website with an updated revision date.
Unless otherwise required by applicable law or agreed with the customer, changes will not retroactively alter the terms governing an order that has already been accepted.
We encourage customers to review these Terms before making a purchase.
13. CONTACT US
If you have any questions about these Terms of Purchase, your order, payment, shipping, or other purchase-related matters, please contact us.
Brand Name: NITORELLA
Company Name: Solvtron LLC
Customer Support Email: support@nitorella.com
Phone: +1 215-327-1579
Registered Business Address:
1104 Apache Ter
Lawrenceville, GA 30043
United States
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM