Privacy Notice

Last Updated: October 25, 2026

Thank you for visiting NITORELLA, operated by Solvtron LLC. We are committed to providing a safe, reliable, and enjoyable online shopping experience while respecting and protecting your personal information.

This Privacy Notice explains the types of personal information we may collect when you visit our website, purchase pet supplies, contact our customer support team, or otherwise interact with our services. It also describes how we use, disclose, protect, and retain your information, as well as the privacy choices and rights that may be available to you.

Please read this Privacy Notice carefully to understand our practices. By using our website and services, you acknowledge that your personal information may be processed as described in this Notice, subject to applicable privacy laws.

1. What Information Do We Collect?

NITORELLA may collect personal information from or about you in several ways.

Information You Provide to Us

We may collect personal information when you:

• Place an order through our website

• Create or update a customer account

• Subscribe to newsletters or promotional communications

• Contact our customer support team

• Submit product reviews, surveys, or feedback

• Participate in promotions or special offers

• Communicate with us through email, phone, or online forms

This information may include your name, email address, telephone number, billing address, shipping address, order information, payment-related details, and any additional information you voluntarily provide.

Order and Transaction Information

When you purchase products from NITORELLA, we collect information necessary to process payments, fulfill orders, and provide customer service.

This may include purchased products, order amounts, transaction dates, payment confirmation details, delivery information, refund records, and communications related to your purchase.

Payment information may be processed by authorized third-party payment providers. We generally receive transaction confirmations and related details rather than complete payment card information.

Information About Other Individuals

If you purchase a product for another person or provide someone else's shipping information, we may collect that individual's name, delivery address, phone number, or other information necessary to fulfill your order.

Please ensure that you have the appropriate authorization to provide another person's information.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information through cookies, pixels, log files, and similar technologies.

This information may include:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and links clicked

• Website navigation and browsing activity

• Shopping cart interactions

• Referring websites

• Approximate geographic location

• Date and time of website visits

• Email engagement and interactions

We use this information to maintain website functionality, improve user experience, analyze performance, detect potential fraud, and support marketing activities where permitted.

Information from Third Parties

We may receive information from payment processors, shipping providers, analytics services, advertising partners, and other business service providers.

Such information may be used to verify transactions, fulfill orders, improve our services, and maintain the security of our operations.

2. How Do We Use Your Information?

NITORELLA may use your personal information for the following purposes:

• Processing and fulfilling customer orders

• Confirming payments and preventing fraudulent transactions

• Arranging shipping, delivery, returns, and refunds

• Providing customer service and responding to inquiries

• Sending order confirmations and shipping notifications

• Managing customer accounts and preferences

• Improving our website, products, and shopping experience

• Personalizing product recommendations and promotional content

• Sending marketing communications where permitted by law

• Analyzing website traffic and customer engagement

• Monitoring website security and preventing unauthorized activity

• Complying with applicable legal and regulatory obligations

• Enforcing our Terms of Service and other policies

• Protecting our rights, customers, and business operations

We may also use aggregated or de-identified information for business analysis, service improvements, and operational planning.

Where applicable law requires a legal basis for processing personal information, we rely on appropriate grounds such as performing a contract, complying with legal obligations, pursuing legitimate business interests, or obtaining your consent.

3. Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, web beacons, scripts, and similar technologies to support website functionality and improve your shopping experience.

Cookies may help us:

• Maintain shopping cart functionality

• Remember customer preferences

• Support account login and checkout

• Analyze website traffic

• Improve website performance

• Measure advertising effectiveness

• Provide relevant product recommendations

• Detect suspicious activity and protect website security

Types of Cookies We May Use

Strictly Necessary Cookies

These cookies support essential website functions, including shopping carts, checkout, account authentication, and security.

Performance and Analytics Cookies

These cookies help us understand website usage, identify technical issues, and improve performance.

Functional Cookies

These cookies help remember customer preferences, such as language, region, currency, and other settings.

Advertising and Targeting Cookies

These cookies may be used by us or our advertising partners to measure marketing campaigns and display advertisements that may be relevant to your interests.

Managing Cookies

You may control or disable cookies through your browser settings or through available cookie preference tools on our website.

Please note that disabling certain cookies may affect website functionality, including shopping carts, account features, or checkout processes.

Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.

4. Third-Party Analytics and Advertising

NITORELLA may work with third-party analytics and advertising providers to understand website performance, improve marketing activities, and deliver relevant advertising.

These providers may use cookies, pixels, and similar technologies to collect information about your interactions with our website and, where applicable, other websites or services.

You may find additional information about advertising preferences through the following resources:

Network Advertising Initiative:

https://optout.networkadvertising.org/

Digital Advertising Alliance:

https://www.aboutads.info/choices

Google Analytics Opt-Out:

https://tools.google.com/dlpage/gaoptout

General Cookie Information:

https://www.allaboutcookies.org/

These resources are operated by independent organizations. Their opt-out mechanisms may apply only to participating services and do not necessarily disable all advertising or tracking technologies.

You may also manage advertising preferences through your browser, device settings, or privacy controls made available on our website.

5. How Do We Share Your Information?

NITORELLA may share personal information with third parties when necessary to operate our business, provide requested services, or comply with applicable laws.

Service Providers

We may disclose personal information to trusted service providers that assist with:

• Payment processing

• Order fulfillment

• Warehousing and inventory management

• Shipping and logistics

• Customer support

• Website hosting and maintenance

• Email and SMS communications

• Marketing and advertising

• Website analytics

• Fraud prevention

• Information technology and security services

These providers may process personal information for authorized business purposes, subject to applicable contractual and legal requirements.

Business and Advertising Partners

Where permitted by applicable law, we may share certain information with business or advertising partners to support promotions, marketing campaigns, or customer engagement activities.

Some advertising-related disclosures may be considered a sale or sharing of personal information under certain privacy laws, even if no money is exchanged.

Where legally required, we will provide applicable notices and opportunities to opt out.

Legal and Safety Purposes

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws and regulations

• Respond to valid legal processes or government requests

• Investigate suspected fraud or illegal activity

• Protect the security of our website and services

• Protect the rights, safety, or property of our customers or business

• Enforce our Terms of Service and other applicable policies

Business Transfers

If Solvtron LLC undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

Aggregated and De-Identified Information

We may use or disclose aggregated or de-identified information for analytics, research, business planning, and service improvements where permitted by law.

6. Text Marketing and Notifications

If you provide your phone number and separately opt in to receive promotional text messages from NITORELLA, we may send you marketing messages, product announcements, special offers, or abandoned checkout reminders, where permitted by law.

We may also send transactional communications related to order confirmations, delivery updates, or customer service.

Message frequency may vary. Message and data rates may apply.

You may opt out of promotional SMS communications at any time by replying STOP where supported or following the unsubscribe instructions included in the message.

You may also contact us at:

Email: support@nitorella.com

Opting out of promotional messages does not necessarily prevent us from sending necessary transactional or service-related communications.

We will obtain any consent required by applicable law before sending marketing text messages.

7. Your Privacy Choices and Rights

Depending on your place of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of eligible personal information

• Obtain a copy of certain personal information

• Opt out of certain targeted advertising activities

• Opt out of the sale or sharing of personal information where applicable

• Request restrictions on certain processing activities

• Withdraw consent where processing is based on consent

• Appeal certain privacy request decisions where required by law

To exercise your privacy rights, please contact:

Email: support@nitorella.com

Please include a description of your request and sufficient information for us to identify the relevant records.

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal exceptions, including circumstances where information must be retained for transaction records, fraud prevention, dispute resolution, or regulatory compliance.

We will respond to eligible requests within the time periods required by applicable laws.

We will not unlawfully discriminate against you for exercising your privacy rights.

8. Marketing Communications

NITORELLA may send promotional emails, product announcements, special offers, and other marketing communications when permitted by applicable law.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in those messages.

You may also request removal from our marketing communications by contacting:

Email: support@nitorella.com

Please note that unsubscribing from promotional communications will not prevent you from receiving important transactional messages, including order confirmations, shipping updates, refund notifications, and customer service responses.

9. California Privacy Rights

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where these laws apply to our business and your information.

These rights may include:

Right to Know and Access

You may request information about the categories and specific pieces of personal information collected about you, as well as applicable collection sources, purposes, and disclosures.

Right to Delete

You may request deletion of eligible personal information, subject to applicable legal exceptions.

Right to Correct

You may request correction of inaccurate personal information maintained about you.

Right to Opt Out of Sale or Sharing

You may have the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising.

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable, you may request limits on certain uses or disclosures of sensitive personal information.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising your applicable privacy rights.

Submitting a California Privacy Request

Please contact:

Email: support@nitorella.com

Subject Line: California Privacy Request

Please describe the nature of your request and provide sufficient information for verification, where applicable.

If our activities are subject to applicable opt-out requirements, we will provide the required mechanisms and honor legally recognized opt-out preference signals, including Global Privacy Control, as required by law.

We will process valid privacy requests in accordance with applicable legal requirements.

10. Children's Privacy

NITORELLA's website and services are intended for general audiences and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we learn that personal information has been collected from a child under 13 in circumstances requiring deletion, we will take appropriate steps to remove it in accordance with applicable law.

If you believe that a child has provided personal information through our website, please contact:

Email: support@nitorella.com

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include access controls, secure payment processing arrangements, and other appropriate security safeguards.

Payment information may be processed through third-party payment providers using their respective security technologies.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

We encourage customers to protect their account credentials, use strong passwords, and contact us promptly if they suspect unauthorized account activity.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, applications, or other online services that are not controlled by NITORELLA or Solvtron LLC.

We are not responsible for the privacy practices, security measures, or content of these independent third parties.

We encourage you to review the privacy notices and terms of any third-party services before providing them with personal information.

13. International Data Transfers

NITORELLA is operated by Solvtron LLC, a company registered in the United States.

Because our business may use international service providers, fulfillment partners, technology platforms, and logistics networks, personal information may be transferred to, stored in, or processed in countries outside your place of residence.

These locations may include the United States and other countries where our service providers operate.

Privacy laws and protections may differ between jurisdictions.

Where required by applicable data protection laws, we will implement appropriate safeguards for international personal data transfers, including contractual protections or other legally recognized transfer mechanisms.

14. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Notice.

Retention periods may depend on:

• The nature of the information collected

• Customer account and order requirements

• Payment processing and transaction records

• Customer service and dispute resolution needs

• Fraud prevention and security requirements

• Applicable tax, accounting, and legal obligations

• Other legitimate operational requirements

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or otherwise securely handle it in accordance with applicable laws.

Certain records may be retained longer when necessary to comply with legal requirements or protect legitimate business interests.

15. International Users

NITORELLA may serve customers in countries and regions outside the United States.

If you access our website from another jurisdiction, please be aware that your personal information may be processed in the United States or other countries where our service providers maintain operations.

Data protection laws in those countries may differ from the laws in your country of residence.

Where applicable, we will process your information in accordance with relevant privacy laws and implement appropriate protections for cross-border data transfers.

Depending on your location, additional privacy rights or requirements may apply.

To ask questions about international data processing or submit a privacy request, please contact:

Email: support@nitorella.com

16. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business practices, technology, services, or legal obligations.

When changes are made, the revised Privacy Notice will be published on this page with an updated revision date.

Where required by applicable law, we may provide additional notice or request consent before making material changes to certain personal information processing activities.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

17. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Notice or the handling of your personal information, please contact us using the information below.

Brand Name: NITORELLA

Company Name: Solvtron LLC

Email: support@nitorella.com

Phone: +1 215-327-1579

Registered Business Address:

1104 Apache Ter
Lawrenceville, GA 30043
United States

Customer Support Hours:

Monday – Friday
9:00 AM – 6:00 PM